Versand

Shipping Policy

At Health Hercules, we’re a small, fast-growing brand and every order means a lot to us. We’re committed to getting your order out as quickly as possible while maintaining product quality.

We appreciate your patience while we work through orders carefully and correctly.

Shipping

We ship worldwide using a range of trusted carriers depending on your location.

Please note:

  • Shipping times can vary depending on demand, location, and logistics factors outside of our control
  • Tracking will be provided once your order has been dispatched
  • Tracking updates may take a few days to begin showing movement

Materials & Fulfilment

Health Hercules is an Australian-owned company headquartered in Arundel, Queensland.

Our products are manufactured and fulfilled through trusted international production and logistics partners to maintain product quality, efficient delivery, and consistent stock availability worldwide.

Where stated, materials such as “Australian Merino Wool” refer to the origin and quality of the wool used in the product, not the country of final manufacturing.

We are committed to being transparent about our products and ensuring customers receive the premium materials and quality standards described on our website.

Order Processing

All orders are processed as quickly as possible after purchase.

As we are a growing brand with high demand, please note:

  • Some orders may require additional handling or preparation time
  • During busy periods or product launches, processing times may be extended

Delays

Due to high demand and ongoing improvements to our logistics systems, occasional delays may occur.

These can be caused by:

  • High order volumes
  • Carrier delays
  • International transit and customs processes

We’re constantly working to improve our shipping speeds and overall experience.

Split Shipments

In some cases, your order may be shipped in multiple parcels depending on stock availability and warehouse location.

If this occurs, you will receive separate tracking updates where applicable.

Incorrect Address

Please ensure your shipping details are entered correctly at checkout.

Health Hercules is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Delays or losses resulting from incorrect shipping information

Lost or Delayed Orders

If your order appears to be significantly delayed or lost, please reach out to our team and we’ll assist in locating it.

We’ll always do our best to work with the carrier and find a solution.

Contact

If you have any questions about your order, feel free to contact us - we’re here to help.